Refund & Cancellation Policy

You may request a full 100% refund within 24 hours of purchase provided production work has not started. "Work has not started" means we have not yet delivered a concept, draft, audit, strategy document, or scheduled resources against your project. Approved full refunds are issued to the original payment method within 5–10 business days, depending on your bank or card issuer.

Once delivery has begun, you may cancel at any time and receive a prorated refund for milestones that have not yet been delivered. Completed and delivered milestones are non-refundable, because the associated assets and work product have already been transferred to you. For example, on a $499 Growth Package with three equal milestones where one milestone has been delivered and approved, the refundable amount is approximately two-thirds of the fee, less any third-party costs already incurred (stock licenses, fonts, ad platform fees).

For monthly performance marketing retainers, cancel with 7 days' written notice before the next billing date. The current paid month is not refundable, as reporting and optimization work is performed continuously across the cycle.

Every package includes up to three (3) rounds of revisions per milestone at no extra cost. If a delivered milestone does not match the approved brief, tell us in writing within 7 business days and we will revise it until it meets the agreed specification, at no charge, within those revision rounds. If after three documented revision rounds we still cannot deliver work matching the original brief, you may request a refund of the fee attributable to that milestone.

• Milestones already delivered and approved (including deemed approval after 7 days).
• Third-party pass-through costs: advertising spend, stock media, font and plugin licenses, domains, hosting.
• Rush or priority fees once expedited scheduling has been reserved.
• Change-of-mind requests on completed custom work created to your approved brief.

Email contact@nexuspeakdigital.online from the address used at purchase with your order reference, package name, purchase date, and the reason for the request. We acknowledge every request within 1 business day and issue a written decision within 3 business days. Approved refunds are returned to the original payment method only.

Please contact us before filing a card dispute — most concerns are resolved within a business day. If a chargeback is filed, we will supply the payment processor with the project brief, delivery records, approvals, and correspondence relating to the order. We will always honor the refund rights described in this policy regardless of the dispute route chosen.

If we fail to deliver a milestone within the stated turnaround window and the delay is caused by us rather than by pending Client inputs, you may choose either a schedule credit or a full refund of the undelivered portion of the engagement.